Redefining tenant experience: seamless ticketing and real-time updates in a frictionless solution
Globalworth, the leading real estate company and investor in the office sector in Central and Eastern Europe (CEE), announces the release of its compelling web and mobile application: Globalworth HelpDesk. This application marks a significant step forward in the company`s commitment to enhancing the tenant experience in all Globalworth-managed buildings in Bucharest.
Globalworth Helpdesk is strategically designed to offer a robust ticketing system, enabling tenants to easily report and track maintenance issues and additional services provided by Globalworth as buildings manager.
The new online system is meant to streamline the interactions of the tenants with the Globalworth team and their suppliers. The company is providing all partners with a platform through which they can quickly report issues related to technical matters, cleanliness, access, parking, or any temporary inconveniences encountered within Globalworth spaces.
Our vision has always been to remain at the forefront of innovation in real estate management. The Globalworth HelpDesk is another proof of our commitment to our tenants, providing a seamless digital experience and a personalized communication channel for swift, dependable solutions. Our adoption of the tiered time response system underscores our mission to deliver the best ticketing experiences to our tenants. With the Globalworth Helpdesk, you’re not merely raising a concern; you’re guaranteed timely and efficient resolutions, said Marian Popa, Managing Director at Globalworth Romania.
Tenants from the entire Romanian business community have already successfully used the new system for over two months now. Access has been provided to administrative personnel from each tenant in the Globalworth community. Their feedback and experience will be instrumental in further optimizing the platform. Central to the app’s efficiency is its lightning-fast response time, powered by impeccable coordination between the Globalworth team and its trusted service providers. Because every moment counts, the team is primed to deliver without delay. Additionally, the Globalworth HelpDesk platform comes with an intuitive labeling system for both priority and status. This systematic approach ensures that pressing issues are addressed promptly, while also giving a transparent timeline to the ticket issuer for resolution.
As a pioneering real estate company, Globalworth always aims to deliver on the specific needs of its community. With an unwavering commitment to excellence, digital transformation, and community engagement, Globalworth continues to advance in the real estate management sector, digitizing processes and prioritizing interactions with its tenants.