BUSINESS INSIDER interview with Maciej Kamiński
Head of Property & Facility Management at Globalworth Poland
BUSINESS INSIDER interview with Maciej Kamiński, Head of Property & Facility Management at Globalworth Poland
1. How would you assess what has happened in Globalworth buildings in Poland since the beginning of the pandemic? Could you have been prepared for such an event?
The COVID-19 pandemic is an unprecedented event, so it was difficult to be prepared for such a sudden situation. We had to deal with a challenging and difficult period which has a huge impact on the global economy. However, it is always good to have prepared procedures and operating models to be able to deal effectively with difficult times. As a responsible landlord and real estate industry leader, we always treat the obligation to protect the health of tenants and employees of our buildings as the highest priority. Thanks to this, all Globalworth buildings in Poland were and are safe and ready for the return of tenants' employees to the offices.
It required a lot of commitment and increased work from us. We have developed an internal document - Globalworth's policy on securing and preventing the spread of COVID-19 in our buildings. Since the beginning of the coronavirus threat, we have been following the authorities' recommendations and actively implementing a number of preventive measures - from strict sanitary and disinfection procedures in buildings, updated activity plans to constant communication with tenants. Conducting such activities in 22 investments throughout Poland is not an easy matter, which is why you need an experienced team of specialists. Thanks to this, from the beginning of the COVID-19 threat, we are sure that tenants have the opportunity to continue their business operations in safe and comfortable conditions.
2. How did you manage to implement stringent sanitary recommendations?
Even before the announcement of the first official case of coronavirus in Poland, we implemented very strict procedures for cleaning and disinfecting common areas in our buildings. Staircases, lobbies, elevators and public toilets in our assets are disinfected daily with the use of certified liquids destroying viruses, but safe for people. In addition, in the lobby of all facilities included in the Globalworth portfolio in Poland, we have installed publicly available alcohol-based liquid dispensers for hand disinfection.
We have also established a special team for actions and reactions, responsible for all matters related to the implementation of security measures. Constant communication with tenants and their employees turned out to be very important, we constantly inform tenants and guests about all steps taken and ongoing procedures via the website, e-mail and by our social channels.
3. Along with the subsequent stages of defrosting the economy, employees will soon return to the offices from remote work. How is Globalworth prepared for such an operation?
We are ready and our buildings are safe. We are observing a situation in which a significant part of our tenants are preparing for an intensified return to offices. At the same time, tenants plan arrangement changes in their office spaces related to the regulation of social distancing. As an experienced landlord and property manager in most of our assets, we continue to focus on providing the highest level of security in common areas and public spaces in our buildings. We have also prepared instructions for tenants for the time of return. As more and more tenants' employees return to the offices, we will constantly monitor the situation and adapt our activities.
4. What was the biggest challenge for you?
Certainly, the biggest challenge was the need to coordinate comprehensive activities in 22 projects located in Warsaw, Krakow, Wroclaw, Katowice, Gdansk and Lodz. In our buildings in Poland, before the COVID-19 epidemic, there were over 110,000 people daily - employees and visitors. The Globalworth community in Poland consists of employees of several hundred companies. So you can imagine how complex the operation is when we have to implement activities in so many buildings and maintain daily communication with each of the tenants or contractors with whom we cooperate in the ongoing maintenance of buildings. It's really a busy period for us and there are still many tasks ahead of us. Therefore, I would like to thank all members of our team for their commitment, professionalism and active approach to issues related to COVID-19 prevention.
5. We all want the pandemic wave to fall, but WHO makes it clear that we should be ready for different scenarios. Is this also the case in your company - do you consider that the situation can be dynamic, change from day to day?
The situation with COVID-19 is still not clear and no one knows what to expect, for example in the autumn this year. However, we are prepared by analyzing several scenarios that we can implement at the right time with appropriate actions depending on the development of the situation. Experts' forecasts change very quickly, but the safety and well-being of our employees, tenants, business partners and entire communities remain our goal.
6. Finally, please assess the scale of the challenge of the emergence of coronavirus. Can such an operation be compared to anything else in history?
Of course, if we consider historical events, humanity has already faced pandemics. However, looking at all this from the perspective of the present time, it is certainly a challenge for us, which hardly anyone expected. Especially such sudden freezing of the most important sectors of the economy. We are slowly returning to the world "before COVID-19", but we still need to be strong, follow the rules and regulations to prove responsibility and be able to enjoy the fact that the market has returned to full scale.
Interview published on the Business Insider website. Check the Polish version HERE.